This policy explains how cancellations and refunds work for WP SelfOps paid plans. It is part of our Terms of Service. WP SelfOps is provided by María Constanza Rissi, Libertad 458, Quilmes (CP 1878), Buenos Aires, Argentina.
1. 14-day money-back guarantee
We offer a voluntary commercial 14-day money-back guarantee on your initial purchase of a WP SelfOps paid plan. If you are not satisfied for any reason, request a refund within 14 calendar days of your first payment and we will refund that payment in full.
- Eligible: the first payment for a paid plan on an account (the initial monthly or annual charge). If you have already used the Service during those 14 days, you remain eligible — we do not exclude refunds because you tried the product.
- Not covered by the guarantee: automatic renewals and later billing periods, and repeat purchases on an account that already received a money-back refund. These may still be refunded in the situations described in Section 4 or where the law requires it.
This guarantee is offered in addition to, and not in replacement of, the rights you have under mandatory consumer-protection law. It is a separate commercial commitment and is not the same legal right as a statutory right of withdrawal (see Section 5).
2. How to request a refund
- Email support@wpselfops.com from the email address used at purchase, or use the Botón de Arrepentimiento form on our website (no login required).
- Include the order or subscription reference from your Lemon Squeezy receipt if you have it; if not, the account email is enough for us to locate the purchase.
- Every request receives a reference ID, which we send back to you so you can follow up.
- We may ask for reasonable verification that the request comes from the account holder before processing it.
3. How refunds are processed
Paid plans are purchased through Lemon Squeezy, our Merchant of Record and payment processor. Approved refunds are issued through Lemon Squeezy to the original payment method. WP SelfOps does not hold your payment-card details and cannot refund to a different card. Once we approve a refund, the time for the funds to appear depends on Lemon Squeezy and your bank or card issuer, typically 5 to 10 business days. Lemon Squeezy may also apply its own consumer terms to the transaction.
4. Refunds outside the guarantee
Beyond the 14-day guarantee, we will refund where required by applicable law, and we will consider in good faith refunds for periods in which the Service was materially unavailable or a paid feature did not work as described. Contact us and we will review your case.
5. Statutory right of withdrawal (Argentina)
If you are a consumer in Argentina, Argentine law may grant you a right to withdraw from a distance contract within the period and under the conditions established by the applicable regulations. This statutory right is distinct from our 14-day commercial guarantee: the guarantee is a voluntary commitment of WP SelfOps, while the statutory right derives from the law and applies under the law’s own conditions and exceptions (including, where applicable, situations in which the service has already been fully used or consumed). Where both apply, you may rely on whichever is more favourable to you. You can exercise the statutory right through the Botón de Arrepentimiento; we will issue a request identification code as required.
6. Cancellation and automatic renewal
- Paid subscriptions renew automatically at the end of each billing period until cancelled.
- You can cancel at any time from Billing inside the application, by emailing support@wpselfops.com, or through the Botón de Baja de Servicio form on our website (no login required). Cancellation requests submitted through the form or by email receive a reference ID.
- Cancelling stops future renewals. You keep access to your paid features until the end of the period you have already paid, unless you ask us to end access earlier.
- Cancellation requests submitted through the form or by email are actioned by our team; we will confirm by email when the cancellation has been completed. Cancelling within the guarantee period does not by itself trigger a refund — please tell us if you also want a refund.
7. Effect of expiration or downgrade
When a paid period ends without renewal, or when you downgrade, your account moves to the Free plan or to the limits of the new plan. Sites, connections and features above the new limits become inactive but are not immediately deleted, so you can reactivate them by upgrading again. You can request full deletion of your account at any time as described in the Privacy Policy.
8. Payment-card information
WP SelfOps never stores your payment-card details. Card information is processed by Lemon Squeezy and its payment partners under their own security standards and privacy policies.
9. Your statutory rights remain unaffected
Nothing in this policy limits the rights you have under mandatory consumer-protection law, including Argentine Law No. 24,240 and its regulations. Where this policy and the law differ, you may rely on whichever is more favourable to you.
10. Contact
Refunds and cancellations: support@wpselfops.com
Botón de Arrepentimiento: wpselfops.com/arrepentimiento · Botón de Baja de Servicio: wpselfops.com/baja